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Return & Exchange Policy

Return & Exchange Policy

We want you to love what you buy! If you’re not completely satisfied with your purchase, we’re here to help.

✅ Eligibility for Returns & Exchanges

Products can be returned or exchanged within 7 days of delivery.

  • Items must be unused, unwashed, and in original condition with all tags and packaging intact.
  • Returns/exchanges are applicable only for eligible products (as mentioned on the product page).

❌ Non-Returnable Items

The following items are not eligible for return or exchange:

  • Innerwear, lingerie, socks, or personal care products
  • Items purchased during sale/clearance offers
  • Customized or made-to-order products

🔁 Exchange Policy

Exchanges are allowed for size or color issues, subject to stock availability. If the requested replacement is unavailable, you may choose:

  • A different product of equal value, or
  • A store credit (if applicable)

🔙 Return Process

Email us at support@dapper.com with:

  • Order ID
  • Reason for return/exchange
  • Product images (if damaged/incorrect)

Our team will review and approve the request. Once approved, we will arrange a pickup or guide you for self-shipping.

💰 Refund Policy

Refunds are processed within 7–10 business days after the product is received and inspected.

Refunds will be credited to:

  • Original payment method, or
  • Wallet/store credit (as applicable)

Shipping charges are non-refundable, unless the return is due to our error.

🚚 Damaged or Incorrect Products

If you receive a damaged, defective, or wrong item:

  • Contact us within 48 hours of delivery
  • Share clear images/videos of the product and packaging

We’ll arrange a free replacement or full refund.

📦 Return Shipping Charges

  • If the return is due to a defect or incorrect item, return shipping is free.
  • Otherwise, return shipping costs may be borne by the customer.

📞 Need Help?

For any questions, feel free to reach us at:

  • Email: dapprindia.official@gmail.com
  • Phone: +91-9735436124